DOMANDE FREQUENTI

Family Tour

Q: Can I book the Family Tour without a credit card?
A: Yes, you can send a request by indicating Date, Destination and number of family members by filling out the following form

 

Personalised tour

Would you like a personalized tour?

Fill out the form on the Contacts, indicating your requirements or you send us an email to info@lecomaridipuglia.eu

Private Tour

What is a private tour?
A private tour is a service sold exclusively to the number of participants indicated and only to them.
When a Private Tour is mentioned in an activity or experience, it is not intended for groups to collect

 

 

Availability of the guided tour

Q: When can I book a guided tour or one of your activities?
A: Every day of the week and the year.

Q: When can I book a guided tour or one of your activities?
A: From the day after booking and purchase.

Q: How far in advance can I book?
A: You can book and purchase online up to the day before the date you have chosen, up to 24 hours before.

 

 

CHOOSE THE TOPIC

Booking information for the already purchased guided tour

1) Booking confirmation
Purchase confirmation is included in the booking summary.

The confirmation is sent by email no later than 48 hours after the purchase.

ATTENTION: Sometimes booking confirmation emails end up in the junk mail or SPAM box.

 

 

2) Booking code
Q: Where can I find the booking code?
A: In the top left-hand corner, preceded by a hash mark.


3)
Start and duration of the guided tour
The start time of the guided tour is approximate.
The duration of the guided tour is mentioned in the description of the activity itself and in the confirmation, email sent after the purchase.


Q: Can the start time of guided tours be changed?
A: Yes, the start times of the tours can be changed if necessary.

 

4) Included & Not Included
Q: What is Included?
A: Everything that is specifically mentioned in the description of the guided tour and preceded by the green tip symbol.


Q: What is not included?
A: Everything that is NOT expressly indicated in the description of the guided tour and preceded by a red cross

 

5) Information on the meeting point
Q: Where do we meet the guide?
A: At the place and address indicated in the description of the guided tour and in the confirmation email.


Q: Is it possible to change the meeting place?
A: Yes, by making arrangements with the guide by telephone on the same day.

 

6) Booking a guided tour on the same day or last minute
Q: Is it possible to book and purchase any guided tour on the same day, a few hours before the time indicated in the activity?
A: No. It is not possible to book or buy on the same day.

Personal data and privacy

1) Authorization to disclose and store personal data.

The data indicated by the user are confidential and not disclosed by the company. Their use is exclusively for the purpose of completing the booking and the relative invoicing.

 

2) Authorization to publish any photos or videos taken during the guided tour.

In the terms and conditions, the authorization to publish any photos or videos taken during the guided tour through social networks and mass media is signed exclusively for adults.

In the case of minors under 18 years of age, a written declaration will be sent by email from Le Comari di Puglia, authorizing the organization to the same disclosure.

 

3) Cancellation of personal data included in the reservation
Q: When are the data cancelled?
A: They are cancelled after 14 days from the date of the activity.

Booking Modification of a guided tour already purchased

1) Change booking
Q: Is it possible to change my booking?
A: No. It is not possible. You can cancel by requesting a refund.

 

2) Change date of a guided tour you have already purchased
Q:Can we change the date of the guided tour while keeping the one we have already purchased?
A: No. You must cancel your booking and request a refund, and then purchase another one

 

3) Change time of booking of the guided tour already purchased
Q: Can we change the start time of the guided tour?
A: Yes, you can. You can change it by sending an email, or by phone 3402671389.

 

4) Add or remove participants
Q: Can other participants be added to the guided tour?
A: Yes, only if there are places available for a guided tour in promo, special offer and Family Tour.


Q: If one or more participants are unable to attend, will the guided tour still take place and is it possible to obtain a refund?
A: Yes, the guided tour will still take place. The amount due will be refunded by bank transfer

It is necessary to send an email for any changes to the actual number of participants.

 

Cancellation

1) Cancelling a reservation
Q: Is it possible to cancel a reservation that has already been purchased?
A: Yes, by sending your booking code and email address.

 

2) Cancellation terms
Q: When is it possible to cancel the reservation?
A: Cancellation is possible up to 24 hours before the guided tour and activity already purchased and is fully refundable.


Q: If I have made a purchase 24 hours before, can I cancel my booking and get a refund?
A: Yes, you can cancel by sending a request from the form indicating your booking code or by sending an email to info@lecomaridipuglia.eu.

The refund is 50% of the actual cost purchased by credit card.


3) Cancellation confirmation
Q: How can I get confirmation of my cancellation?
A: A cancellation confirmation will be sent to you via e-mail.

Please, check your junk or SPAM mail box in case you do not receive an immediate confirmation e-mail.

Payment and refunds for bookings purchased by credit card

Q: How long does it take to receive a refund?
A: It can take between 5 and 10 working days to receive your refund.
However, this may vary depending on the credit card used.

If you have any questions regarding refunds, you can contact us by filling out the form below.

 

Q: Can refunds be made in cash?
A: NO.


Q: When can I request a refund?
A: After receiving the booking confirmation by email.

Groups

Q: We are a group; can we book one of your guided tours?
A: Yes, the guide service is also available for groups with a maximum of 25 participants per guide

The use of radios and earphones during the visit is compulsory.

Fill in the form on the Contacts here, indicating the destination where you want the guided tour(s), number of participants, name, surname and a contact telephone number for the contact perso

 

 

Travel Agency/Tour Operator

Are you a Tour Operator or Travel Agency?

Contact us using the form on the Services page here or you can contact us by email info@lecomaridipuglia.eu or by filling out the following form

Q: Is the sale of activities and guided tours possible for travel agencies or Tour Operators using e-commerce and purchase by credit card?
A: NO.

 

Tax compliance

We issue a tax receipt for any guided tour / service purchased by credit card, bank transfer, or in cash.